Claims by Financial Entity

Discover the behavior of the Bolivian financial system through claims registered by entity.

This database provides a detailed and updated record of claims filed by users with the Financial System Supervisory Authority (FSSA), broken down by type of financial entity and institution name. With monthly data from January 2014 through October 2024, this tool is key to understanding customer satisfaction trends, identifying risk patterns, and evaluating the quality of financial services in Bolivia.

Key Benefits:

• Comparative analysis: Evaluate and compare the performance of multiple banks, cooperatives, SAFIs, IFDs, and other entities in terms of user complaints.
• Reputational risk detection: Identify institutions with higher volumes of claims and anticipate potential impacts on trust and operations.
• Informed decision-making: Useful for regulators, consultants, investors, and media monitoring transparency in the financial sector.
• Basis for public policies: Supports the design of strategies to improve the quality of financial services and strengthen consumer protection.

Download this database now and use it to make smarter strategic decisions in the Bolivian financial sector!